TERMS OF SERVICE
Effective Date: June 9, 2026
Welcome! These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “You”) and NP Yazılım ve Bilişim Hizmetleri A.Ş., an entity incorporated under the laws of the Republic of Turkey with its principal place of business in Istanbul, Turkey (“Studio,” “We,” “Our,” or “Us”).
These Terms govern your download, access, and use of our mobile applications, games, websites, and associated digital services (collectively, the “Services”). By downloading, installing, or playing our games, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately uninstall and discontinue the use of our Services.
1. ELIGIBILITY AND AGE RESTRICTIONS
1.1 General Age Requirement:
You must be at least 13 years of age (or the minimum legal age required in your local jurisdiction) to access or use our Services. If you are between the ages of 13 and the age of legal majority in your jurisdiction (e.g., 18 in Turkey and most of the European Union), your parent or legal guardian must review and accept these Terms on your behalf, and take full responsibility for your compliance with them.
1.2 Platform and Regional Specifics:
Certain features, such as integrated social logins, live chat functionalities, or the ability to make In-App Purchases, may be subject to higher age restrictions imposed by the Apple App Store, Google Play Store, or mandatory local laws (such as the GDPR in the European Union, COPPA in the United States, or Law No. 5651 in Turkey). We reserve the right to request definitive age verification and will immediately suspend accounts that fail to provide adequate proof of age or necessary parental consent.
2. USER ACCOUNTS AND ACCOUNT SECURITY
2.1 Account Creation:
You may access our games via a temporary “Guest Account,” by linking a third-party social account (e.g., Apple ID, Google Play Games, Facebook), or by creating a custom Studio account. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
2.2 No Ownership of Accounts:
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU HAVE NO OWNERSHIP OR PROPERTY INTEREST IN ANY ACCOUNT. All rights in and to your Account are entirely owned by and permanently inure to the benefit of NP Yazılım ve Bilişim Hizmetleri A.Ş.
2.3 Suspension and Termination:
We reserve the right to suspend, terminate, modify, or delete your Account at any time, for any reason, with or without prior notice. Accounts may be terminated immediately and permanently for violations of our Code of Conduct, evidence of cheating, exploitation of software bugs, or participation in toxic behavior. In the event of account termination, you forfeit all in-game progress, Virtual Currency, and Virtual Goods. We are not liable to you or any third party for the loss of any account assets, and absolutely no refunds will be issued for accounts subjected to disciplinary bans.
3. VIRTUAL ECONOMY: VIRTUAL CURRENCY AND VIRTUAL GOODS
3.1 Limited License:
Our games feature synthetic fictional economies comprising “Virtual Currency” (e.g., gems, gold coins, energy) and “Virtual Goods” (e.g., character skins, weapons, digital card packs). Upon acquiring Virtual Currency or Virtual Goods, you receive a limited, personal, non-exclusive, revocable, and non-transferable license to use these digital items solely within the specific game for your personal, non-commercial entertainment.
3.2 No Real-World Value:
VIRTUAL CURRENCY AND VIRTUAL GOODS HAVE NO REAL-WORLD MONETARY VALUE. They cannot be redeemed, cashed out, sold, or transferred to other users or third parties for fiat currency, physical property, or any item possessing real-world value. Any attempt to sell or trade Virtual items outside the explicitly sanctioned in-game systems constitutes a material breach of these Terms and will result in an immediate permanent ban. We reserve the absolute right to regulate, control, modify, or eliminate Virtual Currency or Virtual Goods at our sole discretion, without bearing any liability to you.
4. MONETIZATION, PURCHASES AND REFUND POLICY
4.1 Free-to-Play and In-App Purchases (IAP):
Our games are free to download and play, but include optional In-App Purchases to enhance the experience. All financial transactions made through the Apple App Store or Google Play Store are processed entirely by those respective platforms and are strictly subject to their specific terms of service and payment protocols.
4.2 Final Sales and No Refunds:
Except as explicitly required by applicable mandatory regional law, ALL SALES ARE FINAL AND NON-REFUNDABLE. We do not provide refunds for In-App Purchases, including Virtual Currency or Virtual Goods, regardless of whether they have been partially or fully consumed. Because all payment transactions are handled exclusively by the platform ecosystems, any requests for refunds must be directed to Apple or Google customer support.
4.3 Right of Withdrawal (EU/UK Users):
If you reside within the European Economic Area (EEA) or the United Kingdom, you generally possess a statutory right to withdraw from online distance purchases within 14 days. However, by purchasing Virtual Currency or Virtual Goods, you expressly consent to the immediate performance of the contract and acknowledge that you irrevocably lose your right of withdrawal once the download or streaming of the digital content begins, or once the Virtual Currency is successfully credited to your account and utilized.
4.4 Subscriptions and Auto-Renewal:
If you purchase an auto-renewing subscription (e.g., a “Battle Pass,” “VIP Membership,” or monthly resource pack), the subscription will automatically renew at the end of each billing cycle unless you actively cancel it.
Cancellation: You may cancel your subscription at any time through your platform account settings (Apple ID Subscriptions or Google Play Subscriptions). Cancellation will take effect at the end of the current billing period, and you will retain access to the subscribed benefits until that time.
Click-to-Cancel: We ensure that the process for canceling your subscription is exactly as simple and accessible as initiating it. You can manage and terminate subscriptions directly within the game’s settings menu with a single click, which will seamlessly route you to the platform’s native cancellation flow.
4.5 Randomized Mechanics (Loot Boxes):
Our games may include mechanics that provide randomized Virtual Goods (such as “Loot Boxes,” “Gacha Pulls,” or “Card Packs”). Prior to utilizing real-world currency or premium Virtual Currency to engage with these mechanics, the statistical odds and probabilities of receiving specific items or tiers of items will be clearly and accurately disclosed to you directly within the game interface.
4.6 Rewarded Advertisements and Offerwalls:
The Services may feature opportunities to earn Virtual Currency by engaging with third-party advertisements or completing third-party commercial offers (Offerwalls). These offers are provided exclusively by external third-party networks. We do not control the content, privacy practices, or fulfillment guarantees of these third parties. Virtual Currency rewards for Offerwall completion are granted at our sole discretion based entirely on validation signals received from the third-party network. We are not liable for uncredited rewards resulting from third-party tracking failures, network latency, or fraud invalidation.
5. CODE OF CONDUCT AND PROHIBITED USES
To maintain a fair, competitive, and overwhelmingly positive environment for all players, you agree NOT to engage in any of the following prohibited behaviors. Violation of this Code of Conduct will result in immediate disciplinary action, including hardware bans and permanent account termination.
You shall not:
- Cheat or Exploit: Use, develop, advertise, or distribute unauthorized third-party software, bots, macros, hacks, or cheats that alter game mechanics or provide an unfair competitive advantage.
- Reverse Engineer: Decompile, reverse engineer, disassemble, or attempt to derive the source code or underlying architecture of the Services.
- Harass and Exhibit Toxicity: Engage in behavior that is abusive, toxic, threatening, harassing, or defamatory. The use of hate speech, racial slurs, or sexually explicit content in in-game chat, guild names, or usernames is strictly forbidden and actively monitored.
- Engage in RMT (Real Money Trading): Buy, sell, or trade accounts, Virtual Currency, or Virtual Goods for real-world money.
- Disrupt Servers: Attempt to attack, DDoS, or otherwise disrupt our servers or the servers of our infrastructure partners.
6. INTELLECTUAL PROPERTY AND USER-GENERATED CONTENT
6.1 Studio Ownership: All rights, title, and interest in and to the Services—including but not limited to source code, underlying algorithms, visual art, animations, musical compositions, audio-visual effects, narrative lore, character designs, and Virtual Goods—are exclusively owned by NP Yazılım ve Bilişim Hizmetleri A.Ş. These assets are vigorously protected by Turkish Law No. 5846 on Intellectual and Artistic Works, as well as international copyright and trademark laws. You are granted no ownership rights or permanent intellectual property licenses.
6.2 User-Generated Content (UGC):
Our games may feature mechanics that allow you to create, upload, or share content, such as custom maps, clan crests, chat messages, or tactical strategies (“UGC”). By generating UGC, you retain any underlying rights you may have in your original content, but you hereby grant Us a worldwide, perpetual, irrevocable, royalty-free, transferable, and sub-licensable license to use, reproduce, modify, adapt, publish, translate, and publicly display your UGC in connection with operating and promoting the Services. You represent and warrant that your UGC does not infringe upon the intellectual property, privacy, or moral rights of any third party. We reserve the right, operating as a hosting provider, to remove UGC that violates these terms or applicable laws.
7. DISCLAIMERS AND LIMITATION OF LIABILITY
7.1 “AS IS” and “AS AVAILABLE” Disclaimer:
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, BUG-FREE, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR CATASTROPHIC DATA LOSS.
7.2 Limitation of Liability:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NP YAZILIM VE BİLİŞİM HİZMETLERİ A.Ş. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR RELIANCE DAMAGES (INCLUDING LOSS OF DATA, REVENUE, OR VIRTUAL GOODS) ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES. IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY EXCEED THE TOTAL AMOUNTS PAID BY YOU TO US DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
8. DISPUTE RESOLUTION AND GOVERNING LAW
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
8.1 Governing Law:
These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law principles.
8.2 Mandatory Individual Arbitration (For Non-Turkish Residents):
If you reside outside of the Republic of Turkey, any dispute, claim, or controversy arising out of or relating to these Terms or the breach thereof shall be resolved by binding individual arbitration rather than in court. The arbitration shall be conducted in English. The arbitrator’s decision shall be final and binding.
Class Action Waiver: YOU AGREE THAT ANY CLAIMS WILL BE ADJUDICATED STRICTLY ON AN INDIVIDUAL BASIS, AND YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING.
Small Claims Carve-out: Notwithstanding the foregoing, either party may bring an individual action in a small claims court of competent jurisdiction.
8.3 Jurisdiction for Turkish Residents: If you are a resident of the Republic of Turkey, the mandatory arbitration clause detailed in Section 8.2 is legally void and does not apply to you. Instead, subject to the monetary limits determined annually by the Ministry of Trade under Law No. 6502, any consumer disputes shall be exclusively submitted to the competent Consumer Arbitration Committees (Tüketici Hakem Heyeti) or Consumer Courts (Tüketici Mahkemeleri) located in Istanbul, Turkey.
8.4 Severability:
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.
9. MODIFICATION OF TERMS
9.1. Updates to the Agreement
As our Services evolve and the legal landscape changes, we may need to update these Terms from time to time. We reserve the right to modify or replace these Terms at our sole discretion.
9.2. Notice of Material Changes
If we make material changes to these Terms that significantly affect your rights or obligations, we will provide you with reasonable advance notice. This notice may be delivered via an in-game pop-up, an email to the address associated with your account, or a prominent announcement on our website.
9.3. Acceptance
Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, your only recourse is to stop using the Services and terminate your account prior to the date the new Terms take effect.
10. INDEMNIFICATION
10.1. Your Responsibility
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless NP Yazılım ve Bilişim Hizmetleri A.Ş., its affiliates, directors, officers, employees, and agents from any and all third-party claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your access to, use of, or misuse of the Services;
- Your breach or alleged breach of any portion of these Terms;
- Your violation of any third-party right, including but not limited to intellectual property, confidentiality, or privacy rights;
- Any User-Generated Content you create, submit, or share through the Services.
10.2. Our Right to Defend
NP Yazılım ve Bilişim Hizmetleri A.Ş. reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter). In such an event, you agree to cooperate fully with NP Yazılım ve Bilişim Hizmetleri A.Ş. in asserting any available defenses.
11. FORCE MAJEURE
11.1. Events Beyond Our Control
We strive to keep our Services running 24/7, but NP Yazılım ve Bilişim Hizmetleri A.Ş. shall not be held liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control.
11.2. Scope of Force Majeure
Such events include, but are not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, industrial strikes, and severe shortages of infrastructure, as well as catastrophic internet failures, third-party platform (e.g., Apple, Google) server outages, or widespread cyberattacks (such as global DDoS attacks) that paralyze standard operating capabilities.